Online Banking LoginOnline Banking is a real-time online system that allows our customers a secure and convenient way to access their Southeastern Mutual Trust account through the internet. With Southeastern Mutual Trust Online Banking, you can:
- Check Account Balances
- View Transaction History
- Transfer Funds
- Make Loan Payments
- Utilize Debit Card Management
- Setup E-Mail Alerts
- Download transactions using Quicken and QuickBooks
- Manage your Finances with MoneyManager
For Business Enrollment, please contact your branch representative.
New Users have two enrolling options available for Online Banking. You can complete an Online Banking Application at any of our branch locations. Or if applicable, you may self-register online by clicking on the button above. Self- Registration is not available for New Business Users or Individuals without credit history. New Business Users can click the enroll button above, sending us a notification and one of our Deposit Operations Representative will be in contact. Once your registration is processed, you will receive an email with instruction on how to access the system for the first time. You may contact us anytime at 1-888-287-4094 for assistance or additional information.
All sensitive and personal information is encrypted and access requires pass-codes that only you know.
You may call us at 1-888-287-4094 and with proper verification, your User Name and Password will be restored or reset. You may also use the “Forgot user name” or “Forgot password” feature online, which can be found in the ONLINE BANKING LOGIN section of our home page. This forgot password feature allows you to reset your account password prior to being locked out after three unsuccessful login attempts.
Yes, if the system has been in-active for over 15 minutes, the user will be required to re-enter their User Name and Password.
Online Banking supports downloads to spreadsheets, PDF documents, or word processing programs such as Quicken and Microsoft Money.
The system will automatically show a quick overview of the account, including balance information and past transactions within the Details tab. However, by selecting the Transactions tab, you can choose to view transactions from this month, last month, or choose a date range. You can choose to view transaction up to the last 24 months.
Your account information can be accessed in “real-time” status within all devices 24 hours, 7 days a week.
Yes, you can make “real-time” transfers for the same business day and schedule future and recurring transfers.
Yes, you can designate “principal only” payments. After selecting the Transfer tab, choose the Loan Payments tab. You can then choose the Principal option, under Type of Payment. At this time, you many not use an external checking account to make a “principal only” payment.
Encryption Techniques
Encryption is a way to “code” information. When you request and receive information about your accounts, everything is performed with SSL compliant, 128 bit encryption.
User Name and Password Information
In order to access the Southeastern Mutual Trust Online Banking system, you must enter a unique User Name and Password.
Password Security System
Whenever a password is entered incorrectly three times, the user is “locked out” of the system. If you have forgotten your password and have accidentally locked yourself out of your account, you must contact us at (888) 287-4094 to unlock your account.
Multi-Factor Authentication
As another level of security, you will be prompted to select and answer four security verification questions. Anytime the computer or location you are logging in from is not recognized, you may be asked to answer two randomly selected questions. These answers must be typed exactly the same way they were initially entered.
Automatic Logoff
Anytime you are logged into your Southeastern Mutual Trust Online Banking Session and do not have any activity for 15 minutes, you will be prompted to re-enter your login information before continuing.
Online Forms and Applications
When visiting or sending information through the Southeastern Mutual Trust website, you will notice the URL being used is in “secure” mode. This is evident by the “https” that appears in the address bar as opposed as seeing “http”. If you are using Internet Explorer, you will see a locked padlock icon at the bottom of the screen.
Email Communication
If you have any personal or confidential information to send to Southeastern Mutual Trust, remember email is not necessarily secure against interception. Please contact us before sending anything with your account number, social security number, or any personal information and we will assist with alternate methods.
There are two instances when the Online Banking system would send you a security question not in your list of answered questions:
The Online Banking System cannot locate your User Name.
If you receive a question that you did not initially set up, the system cannot verify your User Name. Verify the User Name is correct, and if you still receive a different security question, feel free to call a Deposit Operations Representative at (573) 339-9690.
Your Online Banking profile has been disabled.
If you do not log into Online Banking once every 90 days, the system will disable your profile. When this happens, Southeastern Mutual Trust has the ability to restore your profile. Feel free to call a Deposit Operations Representative at (573) 339-9690.